TERMS & CONDITIONS

Date Updated: August 14th, 2025

Version: 1.0

Welcome to www.twelvio.com (the “Website”), operated by Twelvio Ltd (the “Company,” “we,” “us,” or “our”). By accessing or using this Website, you (“you” or “your”) agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Website.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

1. Interpretation and Definitions

  1. 1.1 Interpretation
    • Words capitalized in these Terms have the meanings given below. These definitions apply equally whether they appear in singular or plural form.
  2. 1.2 Definitions
    • “Company” or “We” refers to Twelvio Ltd.
    • “Service” refers solely to the services mentioned on the Website.
    • “You” or “User” refers to the person accessing the Website.
    • “Website” means www.twelvio.com and all content and functionality available at that URL.

2. Eligibility

By using this Website, you represent and warrant that:

  1. You are of legal age in your jurisdiction and have the authority to enter into these Terms; and
  2. You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Nature of Services

The Website is for informational purposes only. The Company does not provide any Services directly through the Website.

Any actual Services described on or referenced by the Website are only made available after:

  • You contact the Company to express interest in receiving Services; and
  • A separate, formal written agreement is executed between you and the Company.

Unless and until such an agreement is signed, no Services will be provided, and no contractual obligations shall arise from your use of this Website.

4. Privacy

  • 4.1 We respect your privacy. Any personal information you submit to us is handled in accordance with our Privacy Policy
  • 4.2 We do not share your personal data with third parties without your consent, unless legally required.

Please refer to our Privacy Policy for full details on how we collect, use, and safeguard your information.

5. Third-Party Links

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Company. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, terms and conditions, privacy policies, or practices of any third-party websites.

By accessing any third-party website through a link on our Website, you acknowledge and agree that you do so entirely at your own risk. We strongly recommend that you review the applicable terms and conditions and privacy policies of any such third-party website before engaging with it in any manner.

We shall not be liable for any loss or damage arising from your use of, or reliance on, any third-party content, products, or services.

6. Intellectual Property

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trademarks held by or licensed to Company. All such rights are expressly reserved. You are not permitted copying of this Website, in whole or in part, is permitted without the express written authorization of Company.

Other names, logos, slogans, trademarks, or images displayed on the Website may be the property of third parties and are used on this Website with permission or as permitted by law. Any use, reproduction, or distribution of such content without the express authorization of the respective rights holder is strictly prohibited and may constitute a violation of applicable laws.

7. Disclaimer and Limitation of Liability

  • 7.1 No Warranties
    • WE MAKE NO WARRANTIES OR REPRESENTATIONS (WHETHER EXPRESS OR IMPLIED BY LAW, STATUTE OR OTHERWISE) WITH RESPECT TO THE OUR WEBSITES, OR ANY CONTENT, SERVICE OR FACILITIES AVAILABLE THEREIN OR RELATED THERETO OR THAT OUR WEBSITE, SYSTEM, NETWORK, SOFTWARE OR HARDWARE (OR THAT PROVIDED TO US BY THIRD PARTIES) WILL BE ERROR-FREE OR UNINTERRUPTED OR WITH RESPECT TO THE QUALITY, MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR SUITABILITY OF ALL OR ANY OF THE FOREGOING. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS T&C, ALL WARRANTIES, REPRESENTATIONS AND IMPLIED TERMS AND CONDITIONS ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. FURTHERMORE, NEITHER WE (NOR OUR PROVIDERS OR UNDERLYING VENDORS) ARE REQUIRED TO MAINTAIN REDUNDANT SYSTEM(S), NETWORK, SOFTWARE OR HARDWARE
  • 7.2 Limitation of Liability
    • Our obligations under these Terms do not constitute personal obligations of the owners, shareholders, directors, officers, agents, employees, vendors, or suppliers of the Website, except as specifically provided in these Terms.
    • Except as expressly stated in these Terms, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to loss of business, revenue, profits, data, or goodwill, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we have been advised of the possibility of such damages.
    • To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms shall be limited to one hundred Canadian dollars (CAD 100), regardless of the cause of action or the number of claims.
    • Nothing in these Terms shall limit or exclude either party’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by applicable law.

8. Indemnity

You agree to defend, indemnify, and hold harmless us, our parent, subsidiary, and affiliated companies (collectively, the “Group”), as well as the Group’s and our respective officers, directors, shareholders, employees, and representatives, from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, or your violation of any applicable law or the rights of any third party.

9. Changes to These Terms

Company reserves the right, at its sole discretion, to modify, update, or amend these Terms at any time without prior notice. Any such changes will be effective upon posting on the Website. Your continued access to or use of the Website after any such amendments are posted shall be deemed to constitute your acceptance of the revised Terms.

10. Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these Terms, including but not limited to any question regarding their existence, interpretation, validity, performance, breach, or termination, or any dispute relating to the business relationship created by these Terms, shall be referred to and finally resolved by arbitration administered by ADR Chambers in Toronto, Ontario, in accordance with the ADR Chambers Arbitration Rules, as amended from time to time.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes not subject to arbitration will be subject to the exclusive jurisdiction of the courts of Ontario.

12. Miscellaneous

  • 12.1 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable for any reason, such provision shall be severed from the remaining Terms, which shall remain in full force and effect.
  • 12.2 Governing Language: These Terms and any documents related to them shall be interpreted exclusively in the English language. Any translation is provided for convenience only and, in the event of a conflict, the English version shall prevail.
  • 12.3 Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, pandemics, government orders, or technical failures.
  • 12.4 No Waiver: Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.
  • 12.5 Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Company with respect to your use of the Website, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.
  • 12.6 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

13. Contact Us

If you have any questions about these Terms, please contact us at: [email protected]